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SwissKnowledge (also known as SKN) is a SaaS platform which enables collaboration across companies, interactions within companies as well as companies and persons, to make their life more efficient and simplify communication.

The services are designed for small, medium and larger companies. As the SKN architecture is based on a collaboration model, there is full flexibility to support processes along it's business needs and processes. For example for specific divisions within a company, groups across different teams, or also initiatives across different companies.

The functionalities are designed for easy implementation, and with the configuration options provided, all common needs are covered. The effort to get it up and running is therefore as little as possible. For special needs, the standard solutions can be extended based on your individual needs. Interfaces to other SW solutions are provided on request.

https://swissknowledge.ch/

The supported languages are German, English and in parts French. We aim to fully cover French by mid-2022.

SKN Services and Functionalities

The SKN Platform has a set of Basic SwissKnowledge Functions, which are available to all services. This way, consistency of data is ensured and every actual and future functionality of SKN profits from a common basic structure and data. Integrity of data is guaranteed.
Examples: Login, User administration, Basic Company Information, Collaboration between people and companies or companies and companies, etc.

Projects & Operational Activities

  • Activity Reporting and Reports (covering e.g. internal as well as external employees, incl. possibility of customer approval)
  • Recurring Services and Inventory
  • Recording of delivered products
  • Open Items Management
  • Incident Management, Change Management, Problem Management (on request)
  • Document Management (on request)

Finance

Human Ressources

  • Organisational Structure and Employee Absences
  • Employee Contracts
  • Employee Time Management

Procurement

  • Contract Management
  • Evaluation Tool (structured assessment of offers, especially for public tenders), offered in collaboration with our partner atrete

SwissKnowledge Structure

Work on the personal or on the company account

The application gives you the possibility to work on the company account, or just as person (without having access on company functionalities). A private account (in the below picture shown as 'Demo User') is the basic account every person needs to use SKN. Managing company activities, this account is at the same time linked to the respective company (in the below picture shown as 'Demo Company'). So with the same login, you can act as person and on the linked company. The available rights are always set as required.

User Company Selection.jpg

Examples

The following examples give you a good indication of what you can do on the personal account and what can be done on the company account.

Topic As a Person On the company Account
Time Reporting You need to be on the private side to do your time reporting. You can do this just for yourself and not in the name of other persons. You can see the reported time (details as well as summary) of all employee's time reporting.
Open items management You can see and manage all open items, where you are project member. This is independent if the project is allocated to the account of company A or company B and you have access across companies with one account.

This is an enormeous advantage of the SKN collaboration architecture and therefore helps e.g. if your clients work with SKN, and you support several clients at the same time.

You need to have the role 'project manager' or 'project portfolio manager' to see the open items of the company where the projects are allocated and where you have access.
Vacation and Absences You enter your vacation and absences once, and this is information is available to the deficated SKN users that need to have this information.

As project member, you can see the absences of the other members of the same project.

The information of absences is available to
  • the line manager where the person is allocated in the organisation
  • the project manager where the person is project member
  • the HR to be able to see e.g. planned / taken holidays in relation to the employee contract
Outsourcing to one or more companies You can order services or products on the same platform, independent of your partner company where the service is outsorced or delivered from. Your company has the inventary of all services in one view, independent on how many external partners you have. The one time and recurring service cost are transparent and online available.

As partner company you have a seemles integration of the orders, delivered services and cost to be charged every month. For partners working with SKN, no interfaces need to be established.

Beside orders and billing, you can also manage all incidents on SKN and further simplify the life for your employees.

Advantages

SKN is a modular system and adapts to almost every need, be it for simple or complex situations, be it for small or medium/big companies.

For common business needs

Imagine, you are a small company with 2 or 3 employees and want to have not more tools in place but cover all needs a company has. With SKN, you manage in a simple way and in once place

  • HR functions such as employee contracts, employee time management
  • Management of your clients addresses and contacts
  • Time and service reporting with integrated reports and billing
  • Accounting

or imagine, you are an association and want to have 'all in one place', so you can use SKN to

  • manage your members
  • send the yearly invoice for the payment of the membership fee
  • have an accounting of the association integrated with the membership invoices

For complex business needs

Imagine e.g. the case, that two different companies use SKN for project management and you are working as a external consultant for both companies. If you want, you can extend the mind game by saying your own consulting company is also using SKN.

Life is getting much easier for all participants, as all get the necessary information needed, without duplication of information or supplemental administration effort

  • Your company gets the reported time and can based on this automatically create the correct invoice
  • Your clients project manager has an online view on how much effort is spent on his project and what amount is already consumed
  • Both, your company and also your client see online what work is done and can take action without delay when they see something that is not correct
  • Invoices never need to be disputed later, as the client as well as your internal manager permanently can have access to reported time and services
  • There is no alignement on vacation necessary, as full transparency can be given across companies

Getting started

As SKN supports collaboration within and across companies, there are different ways to get your services started. The following shows you what you can do or can be done for you to get access to SKN functionalities.

As a company

⮚ You create the company account on your own

  1. press the 'login / register' button
  2. click 'sign up'
  3. select if you already have or have not yet a login on SKN and then enter the required information
  4. take contact with SKN to discuss your needs and get the best fitting services (simple services will soon be available in a self-service portal)

⮚ You get invited

  1. One of your employees is invited by e.g. one of your clients using SKN (e.g. on project work)
  2. Your employee gets an invitation to create his own account, as employee of your your company
  3. Your employee can use SKN for what he was invited for, your company has not to pay any fee
  4. As your employee has as first user of your company admin rights, you might adapt this, once you decide to use SKN services also for your company elsewhere as well

As a person

⮚ You get invited

  1. Normally you get invited by your company to use SKN. If you are invited from a project, you have then immediate access.
  2. You accept the invitation and start working on SKN

⮚ You create your own account (we normally do not suggest this approach)

  1. You can create your personal account and can enter some first personal info
  2. To use functionalities from your company you then need to get invited by the company
  3. You start working on the functionalities for which you have been invited